Salesforce Commerce Cloud (SFCC) is a cloud-based service for unifying how businesses engage with customers over any channel or device. It enables seamless customer service and experience online or in-store by offering:
The integration between Salesforce Commerce Cloud and Voyado's Multichannel Engagement Platform Voyado Engage enable personalized interactions across channels.
The integration with SFCC (called a Cartridge in Salesforce terminology) needs to be deployed, installed and configured in the customer's Salesforce environment. After the SDK license agreement is signed, the client get access to the source code on Github, together with a guide on how to install the Cartridge.
This integration is classed as an SDK, which means it can be extended and modified by the customer to support functionality outside of the implemented scope.
Contacts can be stored as two contact types (Member and Contact) or just one (Member) and are synced in both directions, from SFCC to Engage and also in the other direction.
Promotions are manually created in Voyado Engage and then assigned and connected to a promotion in SFCC.
Web tracking, Abandoned cart tracking/recovery and product views are supported.
Unified shopping experiences with order confirmation email triggered from Voyado when an order is placed in SFCC.
The storefront can identify customers that arrive through an email send-out. Your customers don’t have to waste any time or energy to manually log in and you'll eliminate the hassle if a customer has forgotten their password.
The most common setup by merchants using SFCC is to connect a storefront to a specific country which means that in checkout, you are limited to shipping products within the country/countries you have set up for your site. In Engage, country and store mapping is defined by inputing a fallback store and mapping the rest of your Engage stores using a JSON structure.
