Omnium OMS

Omnium OMS is ONE centralized system that handles the entire lifecycle of an order. Order processing involves numerous components, complex requirements, and varied workflows, often managed through multiple systems. Omnium OMS simplifies this by acting as a central hub, seamlessly coordinating all facets of order management. From order creation to fulfillment, spanning online and physical retail, returns, inventory, pick lists, and shipping; Omnium automates workflows and ensures efficient handling of customer data, payments, and notifications.

A True Omnichannel Enabler

Effective order management is key to succeeding with your omnichannel strategy. Omnium OMS enables retailers to manage orders seamlessly across all sales channels. It integrates order handling, synchronizes inventory with ERP systems at flexible intervals, and provides real-time data on inventory, order history, and customer details. The fast search indexing capabilities allow Omnium to deliver real-time order updates without overloading the ERP system, ensuring smooth and efficient operations.

Enhancing the Customer Experience with Seamless Order Fulfillment

Omnium OMS helps businesses deliver on customer promises with transparency, precision, and control throughout the entire journey. It streamlines purchasing, provides real-time inventory visibility, and speeds up order processing. Automated workflows reduce errors and improve efficiency in picking, packing, and shipping, ensuring accurate and timely deliveries. With proactive support and timely updates, Omnium creates a seamless, frictionless experience at every touchpoint.

Omnium – Voyado Integration Overview

The Omnium and Voyado Engage integration provides a smooth solution for enhancing customer loyalty by unifying omnichannel data for seamless, personalized interactions. It enables timely, data-driven communication by combining Omnium’s order and logistics insights with Voyado’s analytics, ensuring proactive customer engagement. 

Customer Synchronization

The integration between Omnium and Voyado Engage enables flexible synchronization of customer data, ensuring Omnium’s customer types (e.g., private customers and loyalty members) align with Voyado’s contacts and members.

Receipts

Order and return receipts can be exported from Omnium to Voyado Engage for segmentation purposes. Additional product data from Omnium can also be included for enrichment.

Promotions

The Omnium-Voyado integration supports promotions (personalized offers) in Voyado Engage. It handles coupon import and redemption, allowing customers to use assigned coupons across all Omnium sales channels. 

Vouchers

Voyado accumulates bonus points from purchases and converts them into bonus checks. The integration enables the import and use of Voyado-generated bonus checks during checkout in Omnium.

Transactional Emails

The integration supports sending transactional emails via Voyado. By setting up workflow steps in Omnium, order status updates can trigger customer communication through Voyado.