Omnium Order Management System bridges online and in-store commerce and helps retailers create a true omnichannel experience for their customers. Integrations with both Engage and Elevate.
Developed by: Omnium AS
Support Email: support@omnium.no
Omnium OMS is ONE centralized system that handles the entire lifecycle of an order. Order processing involves numerous components, complex requirements, and varied workflows, often managed through multiple systems. Omnium OMS simplifies this by acting as a central hub, seamlessly coordinating all facets of order management. From order creation to fulfillment, spanning online and physical retail, returns, inventory, pick lists, and shipping; Omnium automates workflows and ensures efficient handling of customer data, payments, and notifications.
A True Omnichannel Enabler
Effective order management is key to succeeding with your omnichannel strategy. Omnium OMS enables retailers to manage orders seamlessly across all sales channels. It integrates order handling, synchronizes inventory with ERP systems at flexible intervals, and provides real-time data on inventory, order history, and customer details. The fast search indexing capabilities allow Omnium to deliver real-time order updates without overloading the ERP system, ensuring smooth and efficient operations.
Enhancing the Customer Experience with Seamless Order Fulfillment
Omnium OMS helps businesses deliver on customer promises with transparency, precision, and control throughout the entire journey. It streamlines purchasing, provides real-time inventory visibility, and speeds up order processing. Automated workflows reduce errors and improve efficiency in picking, packing, and shipping, ensuring accurate and timely deliveries. With proactive support and timely updates, Omnium creates a seamless, frictionless experience at every touchpoint.
Omnium – Voyado Engage Integration Overview
The Omnium and Voyado Engage integration provides a smooth solution for enhancing customer loyalty by unifying omnichannel data for seamless, personalized interactions. It enables timely, data-driven communication by combining Omnium’s order and logistics insights with Voyado’s analytics, ensuring proactive customer engagement.
Customer Synchronization
The integration between Omnium and Voyado Engage enables flexible synchronization of customer data, ensuring Omnium’s customer types (e.g., private customers and loyalty members) align with Voyado’s contacts and members.
Receipts
Order and return receipts can be exported from Omnium to Voyado Engage for segmentation purposes. Additional product data from Omnium can also be included for enrichment.
Promotions
The Omnium-Voyado integration supports promotions (personalized offers) in Voyado Engage. It handles coupon import and redemption, allowing customers to use assigned coupons across all Omnium sales channels.
Vouchers
Voyado accumulates bonus points from purchases and converts them into bonus checks. The integration enables the import and use of Voyado-generated bonus checks during checkout in Omnium.
Transactional Emails
The integration supports sending transactional emails via Voyado. By setting up workflow steps in Omnium, order status updates can trigger customer communication through Voyado.
Omnium – Voyado Elevate Integration Overview
Omnium OMS can feed Voyado Elevate with the rich product feed needed for a good search experience including updates of SKU and pricing. The integration covers
Not currently supported:
More instructions here https://docs.omnium.no/docs/plugins/CRM/voyadoElevate
Orders from various sales channels are captured, and the OMS selects the best fulfillment source based on real-time inventory, proximity, and operational factors. Optimize and automate order routing for faster delivery and a seamless customer experience.
The OMS can display real-time Available to Promise (ATP) inventory across all of the retailer's order capture and sales channels.
Bring customers into your stores and boost sales with Omnium’s seamless Click and Collect order processing. Enable retailers and franchises to leverage their store network with Ship from Store, fulfilling orders using the nearest available inventory.
Take customer service to the next level with access to real-time, synchronized order data from all sales channels and the ability to create, edit and check out customer carts.
Enable customer-specific pricing, agreements, and order templates while allowing sales teams to share offers and carts in a user-friendly interface instead of the ERP.
An OMS connects systems like ERP, e-commerce platforms, PoS, and logistics solutions, ensuring synchronized data across the organization and improving efficiency.
