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Inretrn
Inretrn is the leading returns management system built to optimize returns for global brands across all channels
- Sweden
- Norway
- Denmark
- Netherlands
- Belgium
- United Kingdom
- Germany
About Inretrn
About Inretrn
We embrace the complexities companies face with returns and reverse logistics—whether managing high volumes, handling cross-border logistics, or optimizing for sustainability—and turn these challenges into features on our platform.
Technically, Inretrn is an API-driven, SaaS platform designed to streamline returns management. Our platform integrates effortlessly into existing workflows, offering automation, data insights, and full customization to meet the unique needs of every brand.
Inretrn - one platform to optimize all returns
With Inretrn, you only need one platform to manage returns across D2C, B2B, and multi-channel sales. This means consolidated processing for all returns, fewer logistical headaches, and significant time savings with automated decisions for repair, donation, resale, or recycling.
Native best-in-class functionality
Inretrn empowers brands to focus on what matters: customer satisfaction and operational efficiency. Our platform provides core functionalities tailored for returns and post-purchase experience management:
Smart Digital Returns Registration
- Product Routing & Destination Optimization (e.g., donation, repair, resale)
- Cross-border Returns Handling & Automation
- Real-time Returns Data & Insights
- Circularity and Sustainability Optimization
Why leading brands choose Inretrn?
One platform to manage returns for all sales channels and markets International returns, with seamless cross-border logistics Built-in sustainability tools: optimize for fewer carbon emissions and more circularity Flexibility to support new return policies and initiatives quickly Customizable workflows and automation to streamline complex return processes.
We’ve cut our return costs 80% and lead times by nearly half – a win for us and our customers. Now, with total control over returns and clear reasons, we deliver faster service and transparent processes.
Inretrn and Voyado
Inretrn and Voyado work together by integrating Inretrn's API-driven returns management platform with Voyado’s customer engagement platform. Here's a summary of how we collaborate:
- Streamlined Customer Interaction: Inretrn manages the entire returns process, while Voyado enhances customer communication by interacting with customers throughout the return journey. This integration allows retailers to create personalized messaging, leveraging real-time return data such as reason codes and product exchanges.
- Automation and Re-conversion: The integration between Inretrn and Voyado automates not only return processes but also customer engagement. Voyado's platform enables re-conversion by triggering events based on return data, allowing brands to build tailored marketing campaigns and segmentation based on customer profitability insights.
- Data-Driven Sustainability and Efficiency: Inretrn’s focus on sustainability is enhanced by Voyado’s ability to enrich customer data, providing insights into profitability and helping brands to optimize customer interactions while reducing the carbon footprint associated with returns.
Together, Inretrn and Voyado provide a powerful solution that supports both operational efficiency and customer satisfaction by streamlining returns and enhancing customer engagement with personalized, data-driven communication.
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Use cases
- Return experience
Enhance your customer journey with a paperless digital returns process seamlessly integrated into your website. Achieve a fully digitized experience by incorporating transport documentation and QR codes into the system. Boost re-conversion and customer loyalty by driving returns towards exchanges or offering vouchers.
- Product journey
Our system prioritize finding the most profitable and sustainable destination for each product. For example, whether items should remain in-country or be sent to a central warehouse for streamlined customs processing. Or whether high-season items should go back to the online shop, while out-of-season items should go to low-stock stores, outlets, or even charity, depending on the product condition.
- Return room management
Enhance operational efficiency by efficiently sorting and prioritizing packages, cutting lead times and handling costs. Set up localized return hubs for cost-effective collaboration with local carriers, saving up to three times by consolidating returns. Seamlessly manage cross-border returns to cut costs and reduce emissions. Utilize automated precision and predefined product conditions to minimize errors, lighten the customer service workload, and accelerate the refund process.
- Return insights
Optimize promotions by excluding high-return, low-profitability customers, and rewards high-profit shoppers to foster brand advocacy. Get comprehensive insights into product and customer profitability, allowing for informed decision-making based on return data. Improve future order placements by analyzing return reasons and evaluating the performance of each product. Maintain complete control by tracking product destinations and handling processes for efficient management reporting.
- B2B returns
Get your B2B returns, customer service, and warehouse in sync. Our platform handles it all in one place, so your operation runs like a well-oiled machine. With streamlined solutions we make cross-border B2B returns and deliveries easy - no matter the scale or location. Forget juggling multiple systems and manage B2B returns from resellers and orders all in one place. Automated tracking, real-time inventory updates - just set it and let it run.