Voyado Engage 
Voyado Elevate 
Powered by Bonnie AI 
Dixa
New omni-channel customer service platform delivering powerful CX between brands and their end customers.
Developed by: Dixa
Support Email: friends@dixa.com
About Dixa
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty.
"We're thrilled with how seamlessly Voyado and Dixa integrate, enhancing our agent efficiency and providing a comprehensive solution for customer support and marketing needs. The integration streamlines our workflow and reduces the need to switch between tabs. Having recent emails and orders readily available in Dixa during customer conversations is invaluable.”
Dixa and Voyado
Dixa is a conversational customer service platform that empower companies to build long-lasting bonds with their customers at scale. Dixa’s platform combines powerful AI with a human touch to deliver highly-personalized service experiences.
Integrating Dixa with Voyado Engage puts actionable customer insights in the hands of your support agents so they can deliver tailored support experiences to every single customer.
Easy access to cohesive and real-time data making it possible to deliver personalized experiences efficiently across channels.
- Integrated data from Voyado and Dixa unlocks a comprehensive view of your customer making customer service easier than ever
- Serve your agents with behavioural insights and customer preferences to deliver personalized experiences to everyone
- Transactional data from all channels right at your agents fingertips, enabling data driven decisions and impressive service
Use cases
- Customer Attributes
Show the customer attributes such as phone number, email, and the end-user's physical address from Voyado in Dixa.
- Preferences
Show preferences – shows which preferred channels (email, SMS, and postal) the customer receives marketing communications through. With this toggle, agents can unsubscribe and subscribe to marketing messages for each channel.
- Audiences
Show audiences – displays the groups the end-user belongs to in Voyado. An example is "Best Customers rolling 24 months."
- Consents
Show consents – if you have agreements between your company and the end-users, they will be displayed here.
- Last Messages
Show the last 5 messages – show the previous five messages sent from Voyado to the end-user. This is unrelated to messages coming from Dixa.
- Transactions
Show customer transactions - show the customer's transaction from the Voyado profile.