Voyado Service partners

We guide retailers and wholesalers overcome their e-commerce growth ceiling. About SCAPE The e-commerce market is maturing, bringing about various developments such as scaling up, increasing customer expectations, and the entry of international players into the market. Additionally, the pace of change is accelerating. Organizations are noticing that: • Growth is no longer automatic. • They lack sufficient capacity and seniority in-house. • E-commerce processes need improvement. • Technology has become a limiting factor. • Customer behavior is changing constantly. • Data needs to be leveraged for decision-making and optimization. SCAPE helps organizations overcome e-commerce challenges through strategic advice and hands-on guidance. We develop actionable plans, execute them effectively, and ultimately transition the project back to the internal team, empowering them with the knowledge and skills needed to sustain success. SCAPE <3 Voyado Customer data, CDP, personalisation and loyalty are important in remaining relevant in the changing customer behavior. And that's exactly why we partner with Voyado! We can assist you with your Voyado implementation and continuously developing and/or executing your customer experience roadmap (improving conversion, AOV, CLV, NPS, ROAS and more), leveraging the tool fully and creating meaningful and lasting customer relationships.

norisk Group is an e-commerce agency that designs digital shopping experiences and continuously expands them with a focus on the market. As a full-service partner, it combines the three core areas of commerce, online marketing and brand strategy. This combines technological excellence, data-driven campaigns and strategic brand management into a holistic approach – for digital solutions with clearly measurable success. In the field of e-commerce, the norisk Group implements online shop solutions based on Shopware and OXID and integrates them seamlessly into systems such as CRM, PIM, ERP and DAM. The online marketing unit complements the portfolio with cross-channel strategies – from performance marketing, SEO and SEA to programmatic advertising, social media advertising and email marketing. The Brand Strategy unit combines brand management, UX/UI design and campaigns to create digital flagship stores and experiences. Over 80 experts work at the Munich office and remotely for leading retailers such as Lodenfrey, Sporthaus Schuster, Dibbern, Bettenrid and Betty Barclay, as well as for B2B-oriented manufacturers such as Nitras and Baywa RE. In addition, norisk develops tailor-made strategies, for example for the Goethe-Institut, to support its entry into international markets. The agency was named Agency of the Year at the Shop Usability Awards in 2019 and 2024, and in 2023 it won the overall title of the year with its Sporthaus Schuster relaunch project. Since 2020, norisk has been part of the German-Swiss MYTY Group, which brings together strategy, technology, creation and marketing under one roof with over 800 experts across Europe.

PearlConvert is one of the largest digital commerce agencies in the Nordics, with 130+ eCommerce experts ranging from developers to experts in loyalty, UX and digital marketing. Our vision is to create the best digital commerce experiences in the Nordics - maybe even the world. For us, this does not imply building the most legendary JavaScripts or winning marketing awards (although we love that too!), but rather having the most successful and satisfied customers. To achieve this, we believe in a holistic approach tailored to each individual customer, based on the best technology and competence available. PearlConvert has quickly evolved into one of the largest agencies in digital commerce in the Nordics, and today we are 130+ experts ranging from developers to experts in UX, CX and marketing. Our services • Commerce solutions • Strategy • User Experience & CRO • PIM & DAM • Loyalty & CRM • eCommerce management & digital marketing • Hosting & support All about the results We believe that anyone can deliver bits & bytes, but real success is measured by our ability to create results for our customers. This is why we obsess about focusing on value driven initiatives on both strategic and operational levels, and fostering long-term relationships with our customers. Trusted by the best Today, we are lucky enough to work with the best customers, colleagues and technologies in the industry. Our customers are found in a wide range of different industries, sizes and markets (B2B & B2C). Many are market leaders and large enterprises with a clear goal of setting the bar within digital commerce. A part of PearlGroup PearlConvert is a part of Pearl Group. With 330+ employees in 6 countries, Pearl Group is one of the largest partners within business solutions (ERP), digital commerce, insight, loyalty & CRM in the Nordics.

Digital Growth Agency of The Future! We bring together unparalleled stars in e-commerce, digitalization, and business development under one roof—ready to accelerate your business. With deep expertise, we don’t just strategize; we roll up our sleeves and get things done, always with growth and results as our top priority. Your challenges fuel our passion, and we approach every project with a real, hands-on understanding of what it takes to succeed in today’s digital landscape. We're not just talking the talk—our knowledge comes from years of experience and a genuine love for the craft.

Unlock the Full Potential of Voyado with WHAT/ABOUT At WHAT/ABOUT, we help you navigate the complexities of the digital landscape. With years of experience in e-commerce, omnichannel strategies, and digital transformation, we believe your organization already has the insights it needs—we’re here to guide you in the right direction. With our extensive experience in Voyado and the CXP space, we ensure you make the right decisions to create a seamless and personalized loyalty experience that aligns with your brand. Our goal is to help you maximize the value of your tools while equipping your team with the knowledge and capabilities to drive long-term success. Let’s make Voyado work for you—effectively, strategically, and to its full potential.

Frend is a leading full-service eCommerce agency, building scalable platforms for small and medium-sized businesses. Since 2012, we have been a trusted, long-term partner, helping our clients maximize the value of their eCommerce sites, CMS, technical architectures, CRM, loyalty programs, and marketing automation efforts. We are proud to have Holzweiler as a mutual client with Voyado Engage, where Frend has played an active role in driving their strategic work around loyalty and customer engagement.

Columbus is a global IT services and consulting company with over 2,000 employees supporting more than 5,000 customers worldwide. We empower ambitious businesses to digitally transform, optimise, and future-proof their operations. Specialising in retail, distribution, food, and manufacturing industries, we deliver tailored solutions combining deep industry expertise, advanced technology capabilities, and a customer-centric approach. Columbus has offices and partners all over the world and we can deliver our solutions and services locally – on a global scale.

Grafikr is a leading e-commerce agency located in Denmark working with the most ambitious fashion and lifestyle brands.

digital dna is a boutique consultancy specializing in retail technology transformation. As vendor-agnostic advisors, we operate exclusively on our clients' side to deliver measurable business outcomes. Our expertise: • Closing operational capability gaps in retail organizations • Guiding strategic vendor selection processes • Managing end-to-end implementations from planning to go-live • Orchestrating external partners including technology vendors and system integrators What sets us apart: Our dedicated change management and organizational design practice ensures that technology investments translate into lasting organizational transformation and ROI. Select clients: Birkenstock, Canyon, Deichmann, REWE

Forte Optimize is a digital marketing agency focusing on Growth Marketing, meaning helping our clients to generate more traffic to their digital channels. Forte Optimize help our clients with optimization for organic traffic, paid marketing and 1:1 communication with more relevance for each customer to increase conversions. We have a strategic approach to how we advice and help our clients to succeed.

Geta is a leader in comprehensive e-commerce solutions, employing eight Optimizely Most Valued Professionals (OMVPs) and collaborating with Optimizely for over a decade. Our expertise extends to platforms like Microsoft Dynamics and InRiver PIM, and we provide omnichannel/OMS solutions in partnership with Omnium. At Geta, we focus on commerce solutions that integrate physical and digital interactions. As a full-service partner, we support every phase of your online shopping success—from planning and execution to achieving your goals. Our team consists of consultants, designers, developers, marketers, and technical solution managers who approach each project with a holistic understanding. With Geta, you can trust that we will help you create scalable solutions that are built for the future.

We are a leading full-service digital agency dedicated to accelerating digital transformation for businesses worldwide. With over 4,000 specialists globally we empower organisations to innovate, grow, and lead in their respective markets. Our mission is to transform digital ambitions into tangible success stories by combining strategic insight, technological expertise, and a passion for excellence. Operating in more than 20 countries across Europe, North America, and Asia, valantic offers a global perspective with localised solutions. Our extensive network ensures that we are always close to our clients, providing tailored support and insights that drive success in diverse markets. Whether it’s about Digital Transformation Consulting or Corporate Performance Management; whether the challenges lie in the area of Data and AI or the digital customer journey; or whether it’s about the Use of Core Technologies and the optimization of End-to-End Processes. We have the capabilities to solve your business challenges.

We’re a niche agency specializing in Customer Experience, Loyalty and CRM - and we’re here to help you reach your goals. With years of experience both on the client side and as consultants, we don’t just talk the talk — we’ve actually walked in your shoes. From big-picture strategy to hands-on execution, we’ve got you covered. No fuzz — just a dedicated team that loves rolling up our sleeves to help you grow and succeed. We know Voyado Engage inside and out, and we can help you: • Set up marketing automations that actually work • Design seamless, personalized customer journeys • Fine-tune your processes for smarter segmentation and communication • Build loyalty concepts and incentive programs that drives real results • Design engaging and pragmatic CX and CRM strategies • Take some of the weight off your shoulders (we know how lonely it can get sometimes…) Not sure where to start? Let us do an audit to uncover gaps and, of course, the classic "low-hanging fruit." The best part? We’ll be right there with you to fix it. Also, we are kind of nice people, too!

IDHL's team of experts across the UK and US is dedicated to accelerating growth through digital performance marketing, web and ecommerce solutions, and data intelligence. IDHL deliver integrated strategies to drive tangible business outcomes for their clients.

Beet is a full-service digital marketing agency with a specialized Marketing Automation & CRM team. We help brands integrate, implement and scale customer experiences across markets, brands and channels, from strategy and journey design to technical delivery and continuous optimization. As a Voyado partner, we combine two complementary capabilities: CRM and marketing automation together with commerce-focused personalization. By connecting customer insights, product interest and behavioural data with lifecycle communication, we strengthen the insight loop across the entire purchase-to-retention journey, turning data into more relevant experiences that drive measurable growth. We often work as an extension of in-house MA, CRM and e-commerce teams, connecting stakeholders across marketing, data and commerce to speed up time-to-value. With Beet, you get access to a full team of specialists covering strategy, analysis, technical delivery, integrations and operations plus close collaboration with Beet’s experts across other marketing channels to improve performance across the funnel. WHY it matters Because relevance drives results. When customer and product behaviour is connected to lifecycle communication, you improve the experience at every touchpoint, and continuously turn insights into actions. This helps you achieve: • Higher conversion and stronger customer experience through relevance and personalization • Increased retention and CLV through lifecycle journeys and continuous optimization • Reduced churn by improving segmentation, timing and orchestration across touchpoints • Faster time-to-value with a structured, hands-on delivery model • Scalable ways of working that support multi-market and multi-brand growth HOW we work A structured, cross-functional approach that combines strategy, technical foundations, activation and continuous improvement, tailored to your organization and pace. We support you with: • Strategy & customer experience: lifecycle mapping, goals & KPI framework, roadmap and prioritization • Technical implementation & integrations: tracking/event structure, data foundations, system integrations, QA/testing • Activation & scaling: journeys, automations, templates and rollout playbooks across markets/brands • Operations & optimization: training, governance, performance analysis and continuous improvements TRUSTED by respected brands Such as Dustin, Swedish Match, Marshall, Postkodlotteriet, LRF Media, VaccinDirekt and STIGA Sports.

At Us, we’re your team-as-a service partner, focused on delivering real, measurable impact no fluff, just action. From branding and content creation to marketing automation, data analysis, and AI-enhanced strategies, we optimize the entire customer journey to help you connect with and retain your audience effectively. We’ve worked with leading brands like Horta, ApriL, Stad Antwerpen, and LensOnline, where we helped implement a subscription model that drove significant repeat purchases. Our approach? No endless strategies or overcomplicated plans—just practical, hands-on solutions that deliver results fast. With the support of the Xplore Group (part of Cronos) expertise, we don’t just talk about innovation; we make it happen. Whether it’s refining your digital marketing or solving operational challenges, we’re here to roll up our sleeves and get the job done. Let’s skip the blabla and get straight to work—together. We are Us. Full funnel Digital Marketing | Performance & Data | Branding | UX/UI | Marketing | Consultancy

XSARUS is a digital commerce agency with a top position in the Benelux market. We help manufacturers, wholesalers and retailers to realize omnichannel e-commerce at the highest level. We do this with an integrated view that shapes the digital transformation of our customers.

Our consultants use a data-driven approach to help you achieve measurable growth from your existing customers. With deep CRM expertise, we provide long-term value tailored to your needs. Whether you're looking to enhance your CRM strategy or need operational support to manage campaigns and customer journeys, our insourced consultants are here to help. We combine strategic insight with hands-on execution to improve customer retention and lifetime value. By understanding your customers’ journeys, we focus on the key factors that drive real value from a retention perspective. Our services include analysis, strategic guidance, implementation, evaluation, and hands-on execution.

By connecting data and insights to creativity and technology, we create customer experiences and robust solutions centered around the user. Design, development of digital products and platforms, brands, marketing, e-commerce, and data analytics are our primary expert areas.

We are not like the other agencies. Obsidian Digital is one of the leading Danish digital marketing agencies. Here we specialize in strategy and execution through marketing channels such as Marketing Automation, Google, Facebook, LinkedIn, CRO, SEO and more. Thereby, we have a broad understanding of all digital platforms and can draw on experience like no other. You are part of the process! To obtain personalized and optimal email marketing, we will sit down with you and go over every aspect of your business and your goals, whilst our team of experts field any questions you may have. We make it a top priority to keep your email marketing relevant and up to date, keeping customers engaged by building trigger-based emails that remain relevant to your brand. At Obsidian Digital we are dedicated to performance and optimization and specialize in using Voyado to help businesses grow and build stronger customer relationships. We are working with SME’s looking to expand through segmented and data-driven email marketing, and large corporations who want to exploit the power of marketing automation. We are a performance agency with a holistic approach to people and data. ROI is our DNA and what we want to be measured on.